Very lenient with payments, highly recommended.
I've never used storage before, but man did these guys make it easy. They talked me through everything, were very welcoming, especially the manager Lex and Dan. If I'll need storage again I'm certain I'll be coming back here.
Cruddy admin systems but good customer service. Updating a previous review following resolution of issues. Had problems with erroneous price hikes during my stay (upped 60% mid-term due to a room size mix up). I should have noticed the increase but as I didn't, ended up paying considerably more per month for half a year. Half of the overpayments are going to be refunded which was probably a fair compromise, given Safestore did apparently send notification of the price increase (which I didn't see) and prices were going up a bit anyway. Check your own records / bank statements carefully and have a clear idea of how much you will get back/owe upon checkout! Safestore admin systems seem in need of an overhaul as there's at least one further issue I know of: an extra monthly charge is wrongly debited upon checkout. This is refunded if you complain but watch out for it as it might look like a payment in arrears. Why 4 stars? The local team (Lex) is responsive, flexible and willing to have an open dialogue about any issues such as this which goes a long way - no dismissive cold shoulder. Opening hours at Stoke Newington could be better and parking is limited but countering that it is very conveniently located in a built up area, not out in the sticks. Also, the facility is well staffed, dry and clean.
Efficient service from the team here in Stoke Newington. Jelena in the office was friendly and helpful and put me in touch with the fantastic Ossie who helped me move after the terrible Van Plus left me stranded. Ossie (and Ruben) were quick and gave me a great mini-history of Hackney lesson on the way!
Great experience! Staff was very knowledgeable and helpful in getting me the right unit for good value. Then when I needed to move in a day earlier than the contract, they were flexible and made it work. Even better, they recommended an excellent removal man Ossie, who was fantastic! Ill definitely be working with him again if I need anything mored. Definitely recommended!
Safestore Self Storage Stoke Newington is a UK Storage based in Hackney, London. Safestore Self Storage Stoke Newington is located at 4 Somerford Grove, Clapton, London N16 7TX, UK.
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